{"id":13629,"date":"2021-12-27T11:30:37","date_gmt":"2021-12-27T11:30:37","guid":{"rendered":"https:\/\/engineering.lusha.com\/blog\/?p=13629"},"modified":"2021-12-27T11:31:55","modified_gmt":"2021-12-27T11:31:55","slug":"making-key-business-data-access-easier","status":"publish","type":"post","link":"https:\/\/engineering.lusha.com\/blog\/making-key-business-data-access-easier\/","title":{"rendered":"Making key business data access easier"},"content":{"rendered":"<p style=\"text-align: left;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.lusha.com\/homepage\" rel=\"follow\" target=\"_self\">Lusha<\/a> is a DATA company. We use data on a day-to-day basis and make every decision with data\u2026.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">We use various BI tools and dashboards for the tracking and monitoring of our product and making decisions based on data insights.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">BUT, let\u2019s face it. Logging into multiple systems and dashboards is time-consuming and many employees won\u2019t do it on a daily basis.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">That got me thinking, how can I help my workers use data without burdening them with looking for it?<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">I decided that if people weren&#8217;t going to go to the data, then we would bring the data to them.<\/span><\/p>\n<h3 style=\"text-align: left;\"><b>Slack Bots to the Rescue<\/b><\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">At Lusha we use Slack as an internal mode of communication. We talk to each other on Slack and have it installed on our phones.\u00a0 So Slack was<\/span><span style=\"font-weight: 400;\">\u00a0the most convenient way to deliver data to people.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">We started using Slack to make data accessible when we were on the brink of a huge release. We wanted to monitor our user feedback.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">I opened a public Slack channel where everyone can join.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">As a POC, we decided to run a cronjob that queries the latest user feedbacks from snowflake every hour and post them to the channel.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">We decided that each message would contain basic info about the feedback and more details in a dedicated thread.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">We were amazed at how people reacted and how engaged they were! People started reacting and commenting on each feedback thread.<\/span><\/p>\n<h3>Let&#8217;s Code It<\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Here\u2019s an example of how to implement this simple solution yourself:<\/span><\/p>\n<script src=\"https:\/\/gist.github.com\/942d08bbcaa6ad3c1aaef6a5b66cbfbe.js\"><\/script>\n<p><span style=\"font-weight: 400;\"><strong>Line 7:<\/strong> We first initiate `sc`. This is our Slack client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Line 8:<\/strong> The channel ID you want to send your messages to<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Lines 11-20:<\/strong> This is our sample data. IRL you will fetch this data from some DB.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Lines 26-36:<\/strong> Sending and constructing the message (get help with Slack&#8217;s message structure <a href=\"https:\/\/api.slack.com\/messaging\/composing\/layouts\" rel=\"nofollow noopener\" target=\"_blank\">here<\/a>).<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Lines 41-53:<\/strong> If the message was sent, send a message on the thread of the message with the <a href=\"https:\/\/api.slack.com\/methods\/chat.postMessage#arg_thread_ts\" rel=\"nofollow noopener\" target=\"_blank\">messageTS<\/a> we got back from Slack. The <a href=\"https:\/\/api.slack.com\/methods\/chat.postMessage#arg_thread_ts\" rel=\"nofollow noopener\" target=\"_blank\">messageTS<\/a> is a message identifier we get from Slack. This Identifier is unique within a channel.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>There are a lot of cool things we can do with Slack bots. After the success of our POC, we implemented more bots for different purposes and delivered data easily to whoever desired. Our employees were grateful for the accessibility and ease with which they were now able to get data, and it has been a real game-changer for some of our delivery squads.<\/p>\n<p>I urge you all to dive into your data and make it more accessible for your team members.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lusha is a DATA company. We use data on a day-to-day basis and make every decision with data\u2026. We use various BI tools and dashboards for the tracking and monitoring of our product and making decisions based on data insights. BUT, let\u2019s face it. Logging into multiple systems and dashboards is time-consuming and many employees [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":13716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[143,144,118],"tags":[135,137,136,134,138],"class_list":["post-13629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bot","category-business-data","category-technology","tag-bot","tag-data","tag-golang","tag-slack","tag-snowflake"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Making key business data access easier - Lusha Engineering Blog<\/title>\n<meta name=\"description\" content=\"How to leverage Slack bots in order to deliver product related data and improve it&#039;s visibility inside the organization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/engineering.lusha.com\/blog\/making-key-business-data-access-easier\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making key business data access easier - Lusha Engineering Blog\" \/>\n<meta property=\"og:description\" content=\"How to leverage Slack bots in order to deliver product related data and improve it&#039;s visibility inside the organization.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/engineering.lusha.com\/blog\/making-key-business-data-access-easier\/\" \/>\n<meta property=\"og:site_name\" content=\"Lusha Engineering Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LushaData\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-27T11:30:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-27T11:31:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/engineering.lusha.com\/wp-content\/uploads\/2021\/10\/Making-key-business-data-access-easier.png\" \/>\n\t<meta property=\"og:image:width\" content=\"996\" \/>\n\t<meta property=\"og:image:height\" content=\"560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Omer Zamir\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@lushadata\" \/>\n<meta name=\"twitter:site\" content=\"@lushadata\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omer Zamir\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/\"},\"author\":{\"name\":\"Omer Zamir\",\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/#\\\/schema\\\/person\\\/101c4209b8592f0631a1190f62c7be16\"},\"headline\":\"Making key business data access easier\",\"datePublished\":\"2021-12-27T11:30:37+00:00\",\"dateModified\":\"2021-12-27T11:31:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/\"},\"wordCount\":454,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/engineering.lusha.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Making-key-business-data-access-easier.png\",\"keywords\":[\"Bot\",\"Data\",\"Golang\",\"Slack\",\"snowflake\"],\"articleSection\":[\"Bot\",\"Business Data\",\"Technology\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/\",\"url\":\"https:\\\/\\\/engineering.lusha.com\\\/blog\\\/making-key-business-data-access-easier\\\/\",\"name\":\"Making key business data access easier - 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